Refund & Cancellation Policy
How refunds and cancellations work for each thing DeepSoft AI offers.
Consulting, delivery and staff augmentation
These services are invoiced under a written agreement or statement of work. Cancellation, notice periods and any refunds follow the terms of that agreement.
Products
Subscriptions and licences for our products follow the terms of the order form or subscription you accept at purchase.
Agentic AI FDE Certification
The certification is sold and delivered on our learning portal at deepsoft.academy. Its refund and cancellation policy is published there and applies to all certification purchases.
How to request a refund
Email hello@deepsoftai.com with your name, invoice or order number and the reason. Approved refunds are returned to the original payment method.